Documentation

Superpay Operator's Guide to Automatic Pension Enrolment (pdf, 1.5Mb)
Setup instructions for email payslips (pdf, 400Kb)
Guide to year end under RTI (2017) (pdf, 1Mb)
'Getting Started' manual (pdf, 1Mb).

Online support

Email: support@superpay.co.uk

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FAQ's

1. Parental Pay and childcare vouchers

An employer is not permitted to reduce an employee’s Statutory Payments (SSP, SMP, SPP, or SAP) for any salary sacrifice arrangement.  However, the employer can continue to deduct PAYE, NI, employee pension, trade union deductions, or payroll giving as appropriate.

If an employee received non-cash benefits - e.g. childcare vouchers – before starting Statutory Parental Leave, the employer must continue providing those benefits. Even though an employee may have agreed to a lower gross pay in order to receive childcare vouchers the employer is not permitted to reduce gross or net SMP etc to offset the cost of those benefits during the Statutory Parental Leave period.

If you record salary sacrifice as a deduction from gross pay, you will need to remove the sacrifice deduction from the employee’s payslip if there is no other income but Statutory Payments (SSP, SMP, SPP or SAP).

HMRC’s guidance on this issue is covered in Pages 5 -9  and Page 15 of the following PDF http://www.hmrc.gov.uk/employers/sml-salary-sacrifice.pdf .